Refund and Returns Policy

Thank you for shopping at decodier.com. We are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds

Eligibility for Refunds:

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Refund requests must be made within 30 days of the purchase date.

Process for Refunds:

1. To initiate a refund, please contact our customer service team at support@decodier.com with your order number and reason for the refund.
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Returns

Return Process:

1. To return an item, please email our customer service team at support@decodier.com with your order number and reason for the return.
2. We will provide you with instructions on how to return your item.
3. Please include the receipt or proof of purchase with your return.

Shipping for Returns:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

• If you received a damaged or defective item, please contact us immediately at [Customer Service Email] with details and photos of the product and the packaging. We will arrange for a replacement or refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Customer Service Email].

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: support@decodier.com
• Phone: 01608609294, 0 1719-789668 (Whatsapp)
• Address: Decodier Natural, Noyapra, Habiganj. Bangladesh.

We appreciate your business and strive to ensure your satisfaction with every purchase. Thank you for choosing Decodier Natural!